Welcome to the latest edition of TMCnet’s Enterprise Call Recording Week in Review – where you’ll find a brief rundown of all the top stories from this past week related to recording phone calls in the enterprise space.
News this week touched on the legal violations of recording some phone calls by radio stations. According to the news, radio broadcaster have been told by the FCC (News - Alert) that they will be pushing out serious fines for anyone who is incompliant with its regulations regarding use of proper equipment, unauthorized advertising and call recording. In one such case, Nassau Broadcasting III, LLC, which hosts the Phil and Arianna Show, is facing a fine of $2000 for alleged unauthorized call recording without third party consent. Read more HERE.
In more legal related call recording news, there will be a ruling by the U.S. Supreme Court on a case involving the Foreign Intelligence Surveillance Act on whether or not it is unconstitutional. This Act makes it possible for agencies to tap into foreign communications – such as the NSA- without getting pre-approval from a judge. Read more HERE.
In the call center space, a new solution from 800response was launched this week that targets the SMB market and makes it possible to quickly and affordably record and analyze calls. The new offering, CallFinder, can be used to gain a better understanding of their customer conversations and provides insight into their business success in areas such as work force training and performance.
Finally, Warwick Communications announced this week it won the ‘Most Valuable Partner’ (MVP) Award for 2011 by the OAISYS (News - Alert) Partner Program. The award comes as recognition of the company as a top revenue product of OAISYS’ Talkument and Tracer call logging solutions.
Ryan Shorts, principal at Warwick Communications, said this win, “validates our commitment to helping customers improve their business operations with advanced communications technology, and OAISYS call recording solutions certainly address increasingly important areas of business concern. “
That’s all for this week, be sure to check back with TMCnet throughout the week for the latest in Enterprise Call Recording news as it happens. Until next week…