The Financial Standards Authority in the U.K. started late last year to require that all conversations related to the equities, bond, derivative and financial services markets must be recorded and stored for six months. The FSA hopes to prevent and detect market abuse in the U.K. by requiring call recording of calls on business-issued mobile phones and other handheld electronic communications devices.
To assist businesses with their mobile call recording needs, TeleWare (News - Alert) and Liquid Voice have paired up to deliver complementary mobile recording and along with CTI knowledge and experience. The solutions are designed to cater to the financial and professional services sectors.
“The need for secure mobile call recording, regardless of whether the customer is office or remotely located, is becoming of increasing importance, as is the flexibility and independence of network or device,” explained Steve Haworth (News - Alert), CEO for TeleWare. ??
“We are pleased to be working alongside Liquid Voice who have well established technical capabilities and a reputation for delivering call recording and CTI solutions to the specific requirements of the customer.”
Teleware has mobile compliance products that use call routing to enable call recording from mobile phones without requiring businesses to reconfigure their infrastructure or existing equipment. TeleWare applications are either delivered as SaaS (News - Alert), as on-premise equipment or as managed services. Currently, 20 percent of FTSE 100 and 20 percent of Top 1,000 blue chip companies use TeleWare technology.
“Our alliance with TeleWare will provide the market with a secure and resilient service for call recording from any phone, including mobile phones,” commented Liquid Voice director Chris Berry. “Encryption meets and exceeds the FSA requirements, both on the platform and while transmitted. We look forward to bringing the benefits of this complementary relationship to the customer.”
Liquid Voice is a leading provider of CTI systems, workforce optimization, quality monitoring, call recording and call logging solutions that work in both TDM and IP environments. Liquid Voice specializes in financial services, public sector and contact center deployments and is associated with Avaya, Aastra (News - Alert) and Mitel development networks.
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Edited by Amanda Ciccatelli