Nexidia (News - Alert) Advanced Interaction Analytics is ideal for call centers that want consultative, root-cause analysis. Companies that will benefit from the Nexidia Advanced Interaction Analytics solution include companies looking for a guided approach to identifying their most urgent problems and developing action plans to find a solution.
Recently, the company announced that TalkTalk, the UK’s value for money provider of home phone, broadband and mobile services to consumers, has selected Nexidia Advanced Interaction Analytics.
Nexidia will offer quality, compliance and performance consistency across its internal call centers and outsourcer network. Nexidia’s OnDemand hosted services and Managed Analytics and Business Services will be provided by the perpetual license agreement, the company stated in a press release.
TalkTalk has also selected Nexidia’s Managed Analytics and Business Services. The services team will help in the process of collecting interactions and developing plans that put the results of the analysis into action. TalkTalk has grown over the past five years through a combination of organic growth and acquisitions. It serves 4.2 million customers across the UK under the TalkTalk and AOL (News - Alert) Broadband brands.
Jonathan Wax, vice president EMEA at Nexidia comments, “We are delighted to be working with TalkTalk as this implementation plays to our unique strengths in the industry. As a vendor-independent analytics provider, we are able to retrieve calls from virtually any call recorder on the market, allowing access to 100% of those calls for maximum business insight. Nexidia has long been known as the fastest, most accurate and most scalable solution on the market.”
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Edited by Brooke Neuman