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Enterprise Call Recording Week in Review

TMCnews Featured Article

July 28, 2012

Enterprise Call Recording Week in Review

By Stefania Viscusi, Assignment Desk Editor

Welcome to the latest edition of TMCnet’s Enterprise Call Recording Week in Review – where you’ll find a brief rundown of all the top stories related to recording calls in the enterprise space from the past week.

This week, Star2Star announced three new StarBox Internet Communications Appliances which include new call recording capabilities.

StarBox 2250 is replacing the previous StarBox 2200. The StarBox 2250CR is able to store up to 2,500 hours of recorded calls and only uses 25 watts of power and the StarBox 5500CR, which can store up to 5,000 hours, only uses approximately 100 watts of power.

TalkTalk a provider of valuable home phone, broadband and mobile services for U.K. consumers also announced that it selected Nexidia (News - Alert) Advanced Interaction Analytics to provide quality, compliance and performance consistency for its internal call centers and outsourcer network.

PerformLine Technology also made headlines with the announcement that it helped increase higher education call center compliance

As universities make more and more use of call centers to recruit new students or discuss higher education opportunities with students, the need for call recording to ensure compliance with federal regulations and university policies is especially important.

PerformLine goes beyond just the typical “spot check” of recording random calls and records call audio for every interaction within the university contact center.

In more compliance related news – be sure to register for this CallCopy Webinar event on Tuesday “Does Your Call Recording Comply with PCI (News - Alert) Data Security Standards?  Learn Best Practices for Secure Handling of Customer Payment Card Data”.

 Finally, check out this TMCnet feature for an in-depth look at how Call Recording Boosts Contact Center ROI. That’s all for this week, be sure to check back with TMCnet throughout the week for the latest in Enterprise Call Recording news as it happens. Until next week…

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

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