Provider of inmate communications services, Securus Technologies, recently announced an exclusive agreement with Guarded Exchange to provide an industry first: an investigative call monitoring service. The system combines Guarded Exchange's communications monitoring and audit services with Securus' Secure Call Platform and THREADS investigative application.
"We are excited to partner with Securus Technologies. Our success in Missouri has really uncovered how critical this solution can be to the corrections industry," said Steve Dean, chief executive officer for Guarded Exchange, in a press release. "From the crimes we've helped prevent, to the crimes we've helped solve, our solution fills a crucial need in the industry during these tough budgetary times."
Basically, Guarded Exchange's agents, many of whom formerly worked as corrections or law enforcement officers, monitor recorded inmate phone calls in order to gather intelligence on possible suspicious or illegal activities. This aids criminal investigators, the Inspector General and correctional administrators who have millions of recorded phone calls to monitor each month. Guarded Exchange's investigative and monitoring services don't stop at phone calls, either. Agents can also monitor inmate e-mail, video visitation sessions and deposits.
"Guarded Exchange solves a huge security gap in the volumes of unmonitored phone calls and communication events," said Russell Roberts, vice president of marketing and strategy for Securus Technologies. "This service supports our efforts to provide proactive tools that detect suspicious, criminal, and fraudulent activity between inmates and outside parties."
Also recently, Securus Technologies announced that it has surpassed 100 installations of its Automated Information Services (AIS) in partnership with Telerus, a top provider of inmate-case voice automation. AIS is a cloud-based voice response platform designed specifically to improve operating efficiencies for local, county and state correctional facilities by automating the process of delivering inmate information in near real time. This system provides these facilities with significant savings, while allowing correctional officers to focus on safety and security.
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Edited by Brooke Neuman