Alteva’s (News - Alert) line of hosted UC services has been upgraded, as a new call reporting and accounting platform has been added to it. The Alteva Call Reporting, sold as a retail and wholesale offering, acts as an archive for telecommunications activity and features a call flow measurement report, providing a variety of benefits across departments and organizations.
With the Alteva Call Reporting, companies can track call details such as phone numbers, extensions, caller ID, and which calls are incoming and outgoing. With its call flow measurement, it records the percentages of call activity in each department, on each day of the week, and provides reports to keep track of them; one can measure activity in each department to make sure they’re staffed and funded as the workload requires. It also provides a variety of call tracking applications, from account code tracking to ID information, making sure every call is noted, marked, and sorted.
There’s no need for new equipment or capital expenses, as it’s a hosted product. Just install and start making calls, the Alteva Call Reporting will handle the rest.
This is a particularly useful tool for industries such as healthcare or legal, which often require strict tracking and organization of calls to ensure efficiency and quick responses.
"The launch of the Alteva Call Reporting is essential as Alteva continues to deliver best-in-class products and services that meet the demands of today's competitive small and medium-sized business customers," says Mike Timar, VP of Product Management at WVT Communications Group, of which Alteva is a subsidiary.
Adding, "In particular, the addition of call reporting features to our platform enhances Alteva's Unified Communications (News - Alert) offering, providing customers with access to previously unavailable, underutilized data and insights about critical business operations, efficiency and excellence in customer service. This new tool further optimizes our increasingly comprehensive suite of unified communications and supports our mission of cost effectively enhancing productivity for our customers."
One can’t deny the variety of applications available from this, nor its many uses. For current Alteva customers who have a need to better track calls and understand what departments deal with more, when work is heaviest, and what sort of calls they receive, it’s certainly worth the investment. If you’re not an Alteva customer and still feel the need for such services, it’s also well worth looking at.
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Edited by Brooke Neuman