Communications software developer ICON Voice Networks has released version 10 software for the Iwatsu (News - Alert)-Enterprise-CS (ESC) communications platform.
According to ICON, the Iwatsu ECS grows from four to 1024 voice ports and can be deployed as a highly-reliable call processing system with options for unified communications, mobility, wireless, video and multiple-site applications.
Key enhancements of software version 10 are improved tenanting, increased station mobility via hot desk and improved transparency on system-to-system calls over ECS IP-NET (News - Alert), Iwatsu’s SIP-based IP networking protocol, according to ICON Voice Networks CEO Kevin Kelleher.
According to ICON, the new station profile (hot desk) feature is defined per user, allowing the customer to log in to any Iwatsu ICON 5810, 5910 or 5930 phones. When a user is logged in, the station profile is applied to that phone reflecting all of their call routing, status indications and programming.
Furthermore, with the self-labeling keys on the ICON 5810, 5910 and 5930 phones, feature key labels are updated based on the user’s programmed key pattern, noted ICON. Similarly, the station profile feature also designates a default extension number for each physical phone that is automatically activated if no station profile user is logged in to ensure that emergency dialing from every phone is always available.
Besides station profile, a central focus of the Iwatsu Enterprise-CS version 10 software is the IP-NET networking enhancement. IP-NET can be used to network up to 128 Iwatsu ECS systems over a managed IP network.
Version 10 improves the call progress indications of calls over the network and simplifies the programming for network routing based on DID and DNIS numbers.
“The enhancements that version 10 provides will benefit just about every business sector including SMBs, multi-site national companies and telecommuters with business productivity tools that will streamline their communications and make them more accessible,” Kelleher said.
Additional enhancements to Iwatsu ECS software version 10 include multiple tenanting, which allows up to 32 companies to share access to one system, support for a second call, and improved ACD call handling based on queue thresholds and agent availability, designed to reduce hold times based on traffic.
To find out more about Kevin Kelleher and ICON Voice Networks, visit the company at ITEXPO West 2012. To be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) is the world’s premier IP communications event. Kelleher is speaking at the session, Grow Your Business without Sacrificing Options. For more information on ITEXPO West 2012, click here.
Edited by Braden Becker