Welcome to the latest edition of TMCnet’s Enterprise Call Recording Week in Review – where you’ll find a rundown of all the top stories related to recording calls in the enterprise space from the past week.
To help multisite operations with their call recording needs, TantaComm (News - Alert) announced this week it will be broadly distributing its centralized solution for multisite call recording.
With the offering, customers will have the ability to aggregate call recordings made via various different call center operations and platforms all in one location –making it far easier to manage and review collected data.
Also this week, Nexidia (News - Alert) announced it is providing AAA the ability to improve customer experiences using call recording technology.
With Nexidia Interaction Analytics, AAA has better business intelligence and reporting – offering insight into ways to continue to improve overall customer service.
Along the topic of monitoring calls for quality communications, there is also a need on the backend of things to ensure calls make it through ok each time. SolarWinds (News - Alert) launched its news SolarWinds VoIP Call Detail Record Tracker tool this week which allow IT professionals to more easily track VoIP calls.
According to company officials, this newly released free tool is a first in the industry and offers the ability to search and display call detail records.
Finally, unrelated to the enterprise, but still on the topic of recording phone calls – singer LeeAnn Rimes is suing two women for recording and distributing phone calls without her consent.
This practice is illegal in California and Rimes is asking for over $25,000 in damages.
That’s all for this week, be sure to check back with TMCnet throughout the week for the latest in Enterprise Call Recording news as it happens. Until next week…
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