Recently, Callcap partnered with Sears Home & Business Franchises to manage the tracking and recording of all their corporate marketing phone numbers.
Callcap products and services are an ever growing suite of Web-based business solutions to assist users in effectively managing their business, helping it grow without a huge investment in expensive equipment or time consuming monitoring.
The only way to have more control over users’ business would be to answer all the calls themselves.
For call tracking and evaluation solutions to their two franchise business models, including Sears Garage Solutions and Sears Carpet & Air Duct Cleaning services, Sears Home & Business Franchises have named Callcap their preferred vendor. For Sears Home and Business Franchise accounts, Callcap’s Marketing Analytics Consultant, Scott Walker, will be managing the on-boarding and development.
Sears is known for its commitment to create customer loyalty and brand integrity. The offering of a call evaluation system offered by Callcap will make sure that the highest levels of customer service for its clients are provided at all times.
“Callcap was selected because it best fit the needs of our business, franchisees, and staff.” said Miranda Lytle, Sears Home & Business Franchise Marketing Manager. “The key drivers for this decision were primarily the customer service that we received from Callcap, the responsiveness of the Callcap team, the ease of use of the Callcap reporting tools, and our pricing options.”
In 2010, the company achieved system compliance with several mobile phone devices including the Apple iPhone and iPad, the Verizon Android (News - Alert) and other Web-enabled smartphones.
The capability lets users connect and access real-time information related to any combined phone campaigns including call recordings and statistics, plus complete call volume information.
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Edited by Braden Becker