Business voice documentation and contact center management solutions provider OAISYS (News - Alert) announced today that its Talkument and Tracer call recording solutions now feature enhanced integration with Toshiba's (News - Alert) IPedge IP business telephone system. As such, IPedge users can now enjoy the benefits and cost efficiency of SIP trunking while also enjoying targeted, real-time call recording control, as well as streamlined call retrieval and management.
This combined solution relies on Toshiba's Computer Telephony Integration (CTI (News - Alert)) enhancements, which enable expanded information exchange between third party applications and IPedge systems using SIP trunking services. OAISYS' R&D team worked in close collaboration with Toshiba's product management team to leverage these enhancements, improving the call data capture capabilities of its recording solutions when deployed in these configurations.
As a result, the inability to acquire essential call identifiers when recording IP calls over SIP trunks, a common limitation, has been resolved.
Because of this capability, OAISYS' software is now able to identify details such as agent ID, extension, dialed number, incoming caller ID, call direction and duration. This information can then be used to tag (News - Alert) and identify specific calls, trigger call recording, control access rights and narrow search criteria. Currently, OAISYS is the only call recording vendor to offer IPedge integration.
"As a long-time Toshiba partner, we value the collaborative relationship we have developed and our shared abilities to optimize solution functionality and affordability for our mutual customers," said Brian Spencer, president of OAISYS, in a press release. "By Toshiba enhancing the level of call data relayed by the IPedge platform when utilizing SIP trunks, and OAISYS in turn modifying its software to capitalize on those changes, we are exceptionally well-equipped to deliver the unique combination of advanced call recording functionality and resource efficiency businesses require."
Recently, the City of White Salmon implemented a new, improved communication system, Toshiba's Strata CIX IP business telephone system, featuring auto attendant to help employees star connected to the city's five-site network.
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Edited by Brooke Neuman