Welcome to this week’s wrap-up of the news from the Enterprise Call Recording community. Let’s take a look at everything that happened this week.
Sears Home Services announced that they had chosen Callcap to provide call tracking and evaluation for Sears’ franchises. Sears named Callcap’s pricing, ease-of-use, responsiveness and customer service as major reasons for choosing the service.
Callcap users can connect to real-time information related to call campaigns including call statistics, call recording and call volume information. The solution is compatible with iOS, Verizon (News - Alert) Android and other Web-enabled smartphones.
In other news, OAISYS revealed that it’s Talkument and Tracer call recording solutions now have advanced integration capabilities with Toshiba (News - Alert) IPedge IP business telephone solution. The integrations are run by Toshiba’s Computer Telephony Integration enhancements, enabling information exchange between third-party applications and IP edge systems that use SIP trunking.
OAISYS (News - Alert) software can now identify details including agent ID, dialed number, extension, incoming caller ID, call direction and duration. Users can tag and identify calls, trigger recording, control access rights and narrow search criteria. OAISYS is the only call recording vendor offering IPedge integration.
Also this week, Splunk unveiled its Splunk (News - Alert) App for PCI Compliance 2.0. Businesses using the app can create audit trails for log review and report accesses as well as scorecards for multiple PCI requirements. Additionally, the app includes workflow capabilities and reviews for incidents, security and operations.
Finally, a judge ruled this week that capturing data from a public, unencrypted Wi-Fi hotspot is legal. The ruling comes as part of a patent infringement lawsuit filed by Innovatio.
The company has gone after businesses using its patented packet sniffing technology, which has a number of legitimate uses including network analysis, security breach detection and usage monitoring. However, the collateral damage from the ruling means that gathering information over an unencrypted Wi-Fi hotspot, even if used for nefarious purposes, is still legal.
With this news, we wrap up the week in Enterprise Call Recording. Stay tuned to TMCnet for all of the latest news from the Enterprise Call Recording community.
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