A business process outsourcer’s (BPO) business environment is fraught with unique challenges as there is a constant need to improve on all fronts. These firms must focus on enhancing quality management, meeting compliance standards and identifying problems and their causes – all while focusing on how to remain competitive in an environment that is dynamic all the time.
To make things a little easier for the industry, TantaComm (News - Alert), a provider of quality management solutions for BPOs, has launched its production implementation of virtualized infrastructure utilized to support its solutions platform.
Virtualization provides added flexibility to customers with the implementation of the TantaComm IQ product suite, which consists of Capture, Protect, Evaluate and Centralize.
Together, both help to tackle the challenges and issues that seem to be inherently present in BPOs.
Thus, TantaComm has made an effort to help customers minimize their physical footprint and pool their infrastructure resources. The solution also promises to get customers up and running quickly and efficiently and use their existing infrastructure to further reduce cost.
This is a huge plus for current and prospective customers as they get to avoid huge investment in physical hardware and see the opportunity to optimize existing infrastructure.
With a comprehensive and modular suite of interaction recording solutions, TantaComm has remained focused on providing flexible, reliable, cost-effective and practical solutions to help its clients overcome challenges unique to BPOs.
"Each step within our software development process is designed around not only making well-designed and feature-rich products, but also understanding how to leverage the latest technologies, streamline the implementation process, and drive down the cost structure for our customers," said Nick Morris, vice president of Information Technology.
Globally recognized as the premier provider of compliance recording and quality management solutions for business process outsourcers, TantaComm serves many of the world's largest BPOs with implementations on every continent.
TantaComm, recognized as the premier provider of compliance recording and quality management solutions for BPOs, has introduced Centralize, which helps standardize disparate operations and aggregate all call center operations and platforms onto a centralized location.
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Edited by Braden Becker