Lawful Intercept (LI) is the delivery of call content and call data to law enforcement agencies in accordance with legal requirements. Increasingly service providers and Internet service providers are being required to support such services.
As a result, companies like Cisco and Metaswitch support the architecture for LI. In addition to many other mandated services, MetaSwitch (News - Alert) addresses Lawful Intercept through its VP 3500, which has built in CALEA support that helps service providers satisfy LI requirements.
OrecX, which offers the most affordable and easy to install call recording software in both open-architecture and open-source formats for Internet Service Providers (ITSPs) and contact centers, is now supporting Metaswitch's Lawful Intercept interface.
With businesses across industry required to capture both landline- based and mobile-phone-based staff calls in order to ensure compliance, measure quality of service, reduce liability and perform critical functions like LI, OrecX's call recording software is a boon.
A pioneer in SIP-based recording, OrecX supports ITSPs around the world and its latest move willhelp them to provide the services required by authorities. Its deployment architecture also includes packet Intercept and premise-based recording configurations.
OrecX, offering the most affordable and easy to install, maintain and use call recording software for ITSPs and call centers, also announced enhanced support for SIPREC Recording, which offers ITSPs easier call recording system deployment, concurrent call capture, and auto-provisioning of customer interaction data.
The company's customers can now capture customer interactions using a variety of recording methods , including SIPREC, CALEA and Port Mirroring.
It will be demonstrating at AstriCon 2012 on October 23-25 in Atlanta at booth number 36.
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Edited by Brooke Neuman