The CallCopy (News - Alert) system is commonly used as a means to not only perform call recording tasks, but also various other contact center functions. Not surprisingly, they've been steadily growing since their inception--those kinds of services are quite valuable in the workplace these days--and as such, they wanted to give something back. So, during their first annual User Conference--dubbed CONNECT12, which ran from September 10 - 11--they handed out an award: the CallCopy Client Evangelism Award. The first recipient of this award was none other than DePaul University.
CallCopy has plenty to offer its clients. From the aforementioned contact center and call recording functions to a variety of others like customer satisfaction surveys, workforce management capabilities, and a wide array of analytics systems, CallCopy has plenty to keep its client base delighted in the marketplace. So it's not much of a surprise that some of those delighted clients would turn around and tell others; that is, after all, half the point of delighting customers in the first place. CallCopy, in turn, took time during its first User Conference to highlight the efforts of one of their best clients, DePaul University.
Patrick Hall, CallCopy's chief marketing officer, explained the reasons behind giving DePaul the award: "Our annual user conference was the ideal venue for us to publicly acknowledge DePaul University, one of our longest-standing clients that has been vital to our continued success and growth. Susan (Leigh, associate vice president of Enrollment Management & Marketing at DePaul University) and her team have built a world-class contact center, and we are proud of our role in providing them with quality call recording and real-time analytics. DePaul is a great example of how we treat every client as a custom project, and really listen to their industry-specific needs to give them the most direct ROI gains."
CONNECT12 featured over 25 different educational sessions over the two day period, including Donna Fluss, founder and president of DMG Consulting LLC and author of the book "The Real-Time Contact Center".
CallCopy has also taken its own share of awards, including the highest ranking in Overall Vendor Satisfaction for 2012's DMG Consulting LLC lists, a rank of 916 on the Inc. 5000 list for 2012, as well as Business First's "Fast 50" award for the fourth year running.
Basically, CallCopy is seeing some big successes in their early days, and they're making the generally worthwhile move of specifically thanking the businesses that helped it along. It's seldom a bad move in business to thank the people who helped a company get along--it builds goodwill, increases the likelihood of return business and also provides for the potential of referrals and future work from there--so CallCopy is not only a growing company, it's also a pretty smart one.
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Edited by Brooke Neuman