Gryphon’s comprehensive call recording and business intelligence service allows users to capture voice conversations in real time, from any phone used to conduct business.
Core Voice is the new cloud-based offering that enables firms to easily capture and measure the effectiveness of mobile sales and service teams while ensuring regulatory compliance. The company provides cloud-based, marketing privacy compliance and sales-effectiveness solutions.
Its new release enables businesses to retain important, customer-related voice conversations from any sales or service agents throughout the enterprise.
Gryphon claims its Core Voice provides 100 percent guaranteed compliance with Do-Not-Call and other marketing privacy regulations. The solution can be deployed as an optional add-in to existing Gryphon Core Phone (News - Alert) users, or as a standalone service.
“Core Voice brings truly practical speech analytics to distributed marketing groups. Managers can better train, retain, and reward top performers based on actual interactions, while being notified of issues before they become real problems,” said Eric Esfahanian, general manager of Gryphon's phone-based services. “We're bringing call-center levels of marketing compliance and management visibility to the entire enterprise.”
Businesses can access Core Voice through several methods including office phones and CRM using click-to-dial. It can also be accessed by dialing a 1-800 access, using an assigned PIN number, and through a smartphone dialer app.
Core Voice can automatically aggregate relevant voice interactions; send alerts based on irritation, anger or happiness; let agents initiate and terminate portions of a conversation, for documented consent or follow-up; and allow for a carrier-grade, high-availability environment that doesn't require complex network adjustments.
Gryphon recently launched Core Phone, which gives enterprises the ability to scale from the largest contact center, predictive dialer sales operations to branch offices, home offices and cell phones.
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Edited by Braden Becker