It's been another major week of news in the Enterprise Call Recording community, and as such, plenty of news to go around. With the news for the week now in, and the weekend now upon us, we go to our Week in Review coverage to check out the highlights of what was big this week in enterprise call recording!
First came news about OAISYS (News - Alert), who integrated its Talkumentand Tracer call recording system with Toshiba's IP edge IP business telephone system. Integration of the two systems will allow IPedge users to get a substantial cost reduction from using SIP trunking, not to mention new options in terms of call recording. The OAISYS system can now collect valuable data like incoming caller ID, the extension and the agent ID contacted, and both call duration and call direction. This allows for greater ease of use when sorting records, as well as better control over access rights to the recordings in question for added security.
Next came new word about Gryphon's Core Voice system, a cloud-based system that not only allows for voice recording in real time, but also the ability to more easily comply with applicable regulations as well as improve sales efforts. Core Voice works with Do-Not-Call as well as similar regulations, and can be used as not only a stand-alone product, but also as a complement to Gryphon Core Phone, which in turn opens up a variety of new capabilities for the system.
Then came word of a new partnership arrangement between Natterbox and Red Box (News - Alert) Recorders, the combination of which was set to provide a mobile call recording service that is both on-network and completely FSA-compliant. The service is comprised of Red Box Recorders' voice recording system and Natterbox's mobile recording technology, allowing recordings to be either stored on site or in the cloud, allowing for increased versatility, yet also removing many common operational issues from the matter as well.
Next came an announcement from the CTI (News - Alert) Group, which detailed the release of the Trader Compliance Suite geared specifically toward getting businesses through the various regulations comprising the Dodd-Frank Wall Street Reform and Consumer Protection Act. CTI Group's (News - Alert) long association with Trader Voice analysis gave them an edge in terms of providing the right tools to get successfully through the regulations, but the Trader Compliance Suite also offers valuable tools as part of its three-program package, like call recording, secure storage of said records, and the ability to analyze those records.
Finally came word from StartMeeting, who launched the StartMeeting Studio system. StartMeeting Studio is a free to use, cloud-based system that allows for the easy creation and sharing of video presentations and audio presentations to a variety of social media programs as well as through YouTube (News - Alert) and e-mail in general. Since the service is cloud-based, it doesn't need to deal in large files to save or send via e-mail, meaning that there's plenty of extra versatility on hand, and companies get more options in the way they not only create presentations, but how they disseminate them as well.
That was the week that was in enterprise call recording, and it's clear our global online community is constantly in the hunt for more news to bring your way. With so much going on, it's good to know our Week in Review coverage is always waiting to summarize everything that happened in a week, so be sure to join us back here next week for more up to the minute news in enterprise call recording, and for our Week in Review coverage every weekend!
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