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TMCNet Enterprise Call Recording Week in Review

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October 06, 2012

TMCNet Enterprise Call Recording Week in Review

By Rory Lidstone, TMCnet Contributing Writer

Welcome to another week in review for the enterprise call recording sector. All of the week's most notable events are right here in one convenient place. Read on!

First, OAIYSIS announced that it’s Talkument and Tracer version 7.2 call recording solutions have been selected for the 2012 TMC (News - Alert) Labs Innovation Award presented by TMC’s CUSTOMER magazine. These voice recording and interaction management solutions are used in the healthcare, automotive and financial sectors, to name a few.

“We are very honored to receive the 2012 TMC Labs Innovation Award from CUSTOMER Magazine. At OAISYS, we are dedicated to continual improvement to our Talkument and Tracer call recording and contact center management solutions. Version 7.2 delivers the industry’s most comprehensive solution for voice documentation compliance,” said OAISYS president Brian Spencer (News - Alert).

Next, the new Lebanese cabinet is experiencing conflict over the topic of wiretapping citizens. Sources reported that  — though Lebanon Law 140 / 99 protects citizens' rights to privacy in phone, fax and e-mail — there are exceptions which could be exploited.

Specifically, some in the Lebanese cabinet are proposing exemptions which will make these exceptions go farther, providing elements of the government to spy on the communications of any resident on Lebanese soil. These amendments are in direct conflict with the Lebanese Constitution, however.

In other news, Natterbox signed a partnership with Orange Business Services, enabling on-network mobile call recording for Orange (News - Alert) customers. The solution is aimed at those regulated by FSA rules, as it is fully compliant with none of the downsides of equivalent app-based methods which are considered overly complex and are easily circumvented.

"Our on-network solution solves that problem and this new partnership with Orange Business Services (News - Alert) -Trading Solutions will make it even more accessible to thousands of business users," said Neil Hammerton, CEO at Natterbox.

EDEC Digital Forensics recently released its Tarantula 2.0 platform, offering Chinese phone forensics with analysis tools to both public and private organizations. Tarantula was specifically designed for Chinese-manufactured chipset mobile devices, supporting both common and off-brand products.

"In an industry where technology advances at the speed of light, it is our responsibility to provide investigators with the most advanced technology to address their needs. Tarantula 2.0 offers our customers vastly more capability in a, light, compact kit, and powered by USB making it highly portable," said Ryan Judy, sales manager for EDEC.

Lastly, ManageEngine released an updated version of its Password Manager Pro solution, which now includes video recording. PMP stores and manages shared sensitive enterprise information, like password, documents and digital identities.

Furthermore, by deploying a secure, centralized vault for password storage and access and automating frequent password changes, PMP can eliminate password fatigue and security lapses. Indeed, PMP meets audits and regulatory compliance such as SOX, HIPAA and PCI (News - Alert), making it a must-have for corporations of any size.

That's all for this week in review. Be sure to head over to the Enterprise Call Recording Channel for more news in this sector!

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