Central Minnesota Emergency Services Board, the emergency service board established to implement, maintain and operate regional and local improvements and enhancements to the MN statewide, shared, trunked radio and communication system, has recently implemented Verint's (News - Alert) Audiolog for Public Safety solution to support the region's emergency response system.
Verint’s Audiolog is an advanced, digital multimedia recording, retrieval, and quality assurance solution designed to enhance the performance of public safety answering points (PSAPs), command and control centers, homeland security, transportation operations centers, correctional facilities, and emergency communications centers.
Audiolog promises to offer superior reliability in mission-critical environments, along with flexible, easy-to-use functionality that can help your agency, department, or organization meet the demands of Next-Generation 9-1-1.
“With Audiolog for Public Safety, we will be able to evaluate captured interactions by using a wide choice of criteria, including date and time to caller ID, call taker name and radio ID, among others," says Micah Myers, regional advisory committee chair, Central Minnesota Emergency Services Board.
Verint Audiolog enables deployment of an advanced, digital multimedia recording retrieval and quality assurance solution to enhance the performance of emergency response, public safety and control room operations with superior security, reliability and scalability.
It easily captures audio, video, text, telematics, maps and other data across a range of communications channels and complies with best practices and government mandates on call handling evaluation and reporting, including those arising from Next-Generation 9-1-1.
Micah Myers said that the company selected the Verint solution because it's simple to deploy and use and another key selection factor was its superior security and reliability, which are crucial to effectively serving the communities and residents in their region, and its ability to support their first responder agencies during both emergency and non-emergency situations.
Edited by Brooke Neuman