This week, news generators in the enterprise call recording space were Central Minnesota Emergency Services Board, Verint, Toshiba America Information Systems, and three major wireless operators including AT&T, Sprint Nextel and Verizon (News - Alert).
To improve the state’s emergency response system, the Central Minnesota Emergency Services Board implemented Verint's Audiolog, an advanced, digital multimedia recording, retrieval and quality assurance solution designed to enhance the performance of public safety answering points (PSAP), command and control centers, homeland security, transportation operations centers, correctional facilities and emergency communications centers, reported TMCnet contributor Jyothi Shanbhag.
The report indicates that Audiolog offers superior reliability in mission-critical environments, along with flexibility, and easy-to-use functionality to meet the demands of next-generation 9-1-1.
The report quotes Central Minnesota Emergency Services Board’s regional advisory committee chairman Micah Myers, as saying, “With Audiolog for Public Safety, we will be able to evaluate captured interactions by using a wide choice of criteria, including date and time to caller ID, call taker name and radio ID, among others."
Shanbhag also reported that Toshiba (News - Alert) America Information Systems received TMC's 2012 INTERNET TELEPHONY excellence award for its IPedge IP business telephone system. According to the report, Toshiba won the prestigious award due to performance displayed by IPedge EP at LifeLong Medical Care. Belonging to IPedge family, IPedge EP is an ideal solution for small businesses with up to 40 users per server.
Commenting on this recognition, Toshiba America Information Systems’ vice president and general manager Brian Metherell said, "Designed for small companies and branches of larger companies, IPedge EP empowers users to communicate more effectively, be more cost effective, and have greater access to their customers, partners and each other."
In other news, TMCnet contributor Ed Silverstein reported that U.S. Supreme Court is going to let stand a controversial appeals court decision regarding wiretap suits involving major telecom operators, which include AT&T, Sprint (News - Alert) Nextel and Verizon.
As per this report, the lawsuits relate to privacy violations and U.S. government wiretaps after the September 11 attacks. The report shows that privacy backers are seeking billions of dollars in damages. In this lawsuit, wrote Silverstein, the plaintiffs are saying that there was “a massive, unlawful program of electronic surveillance, intercepting and disclosing to the government both the communications and the communications records of millions of their customers.”