Many organizations around the world require their vendors to have ISO 27001 Certification, which is a security standard recognition that assures customers, consumers and others that their informational assets are securely protected.
ISO 27001 certification also reflects the company's commitment to providing the customer with tools that thoroughly safeguard his or her valuable data against loss or malicious attacks, ensuring that any risks that may threaten a business' data are identified, managed and eliminated.
"An organization's raw data and customer information is a crucial asset to its everyday operations and success. It's imperative that this information is protected," said Tom Goodmanson, president and CEO at Calabrio (News - Alert).
That being so, Calabrio Inc., a provider of contact center workforce optimization, announced that it has been certified by the Bureau Veritas Group for strict compliance to information security and data protection standards.
This group plays a key role in both risk management and performance improvement for numerous organizations.
The company noted that it is among a select few in the contact center software industry to receive this recognition – a testament to its aggressive efforts to protect customers' critical business information
As a result of the certification, large enterprise customers can now safely and confidently utilize the Calabrio ONE suite and Calabrio support services for their workforce optimization needs.
The Calabrio ONE solution suite, touted as the first Web 2.0-based contact center software that simplifies workforce management and data analytics, thus offers the comprehensive platform contact centers want and the guaranteed data protection they need.
With such offerings, the company is able to provide excellent customer service, help them manage effectively and attain their business goals. Calabrio is a member of the Cisco (News - Alert) Developer Network (CDN), and a gold member of the Avaya DevConnect program.
Calabrio Inc., a renowned provider of contact center workforce optimization and analytics software, announced its ONE software suite has been recognized as a finalist in the 2012 Golden Bridge Awards' Best Information Technology Software category. The Golden Bridge Awards are a coveted annual awards program that encompasses the world's best in organizational performance, products and services, as well as partner and customer satisfaction programs across a multitude of industries.
Edited by Braden Becker