CallCopy (News - Alert) Inc., a company headquartered in Columbus, Ohio, has really made a name for itself in the innovative call recording and contact center solutions. The company, for the third year in a row has been listed as one of the most influential companies on the 5000 list of the fastest growing companies in the United States.
The company, which ranked #916, made history as the highest ranked contact center solution to ever be named on the 5000 list, which is run through a third-party company. The privately held company looks at growth rates each year from 2008 until the year of the deadline, which was 2011. CallCopy showed an increase in revenue of over 50 percent from year to year and continues, all while continuing to expand its employees.
CallCopy was developed at the height of the Internet craze and has been able to transform itself into a fully functioning intelligence company able to personalize all unified communications needs. For example, the company offers the ‘Discover Solution Suite,’ this is all encompassing suite of cloud-based programs to offer everything you need in next generation technology.
“As our company continues to grow and mature, we continue to see considerable interest in our flexible workforce optimization solutions, said vice president of sales at CallCopy, Jonathan Dunham. “As organizations strive to provide higher levels of customer service and operate more efficiently, our solutions are able to record and analyze every interaction to uncover critical business intelligence.”
The suite includes everything from call recording, quality management, agent coaching and training, advanced reporting, compliance recording, API, speech analytics, agent screen capture, customer satisfaction surveys and data, and even workforce management. It’s no wonder this company continues to show progress and move up the 5000-list chart.
Dunham added, “Throughout this period of rapid growth, we’ve never lost sight of what sets CallCopy apart, and that’s our dedication to delivering the highest levels of personalized service to our customers.”
Edited by Brooke Neuman