TMCnews Featured Article

It’s a good week to be CallCopy (News - Alert) Inc., a provider of innovative call recording and contact center solutions. Just a few days ago the company was ranked #916 on 5000 list of the fastest growing companies and now, TMC (News - Alert) named CallCopy’s optimization suite it’s 2011 Communications Solution 2011 Product of the Year.

Headquartered in Columbus, Ohio, CallCopy has set itself apart from other communication companies by developing innovative call recording and contact center solutions. One popular CallCopy suite, cc: Discover Solution Suite, let’s companies take advantage of next generation technology including: call recording, quality management, agent coaching and training, compliance recording, customer satisfaction survey, and performance management.

CallCopy’s director of product management, Matt Madzia, said it’s a huge honor to be awarded and recognized by TMC. “We are very pleased to see recognition of our workforce optimization suite in TMC, an influential leader in communications and technology news,” said Madzia.

CEO of TMC, Rich Tehrani (News - Alert), said it was a clear choice to highlight CallCopy’s programs as product of the year. “CallCopy was chosen to receive a 2011 Product of the Year Award for creating outstanding advancements in communications,” said Tehrani. “The cc: Discover v.5.0 Workforce Optimization Suite has benefits for its customers and provides ROI for the companies that use it. Congratulations to the entire team at CallCopy. I look forward to more innovative solutions from them in the coming year.”

Madzia said customers could expect a lot in the coming year. “Version 5.0 cc: Discover enables organizations to improve customer satisfaction through integrated speech and desktop analytics, quality management, screen capture, performance management, and agent coaching,” said Madzia. “The addition of cc: Calrity, CallCopy’s next-generation workforce management solution, provides great optimizing operations. Many of the improvements to the suite were based upon direct customer feedback,” said Madzia.