I’ve spoken before about the advantages that call recording can bring to call centers, but it’s useful in other parts of the business world. Unified communications (UC) also profit greatly from call recording, as all the benefits it provides work equally well for the many aspects of UC.
Let’s begin with the basics: call recording helps keep a solid record of one’s conversations. Really that should speak for itself, but I’ll elaborate.
On the average business call, so much information gets tossed around that it’s easy to miss something in the notes, or for there to be some miscommunication. When that happens, memory can be a faulty record, so having a recording of the call can make all the difference.
If one needs to go back and find something said on the call, it’s a simple task with call recording.
For those like myself who write articles and interviews, call recording is particularly useful, as it makes it so much easier to go back and find a good quote after a phone conversation.
But then that’s my personal bias.
Not only that, but if there’s a problem with call quality, call recording will have that on record too. Quality voice is a key aspect of UC, and one that many solutions provide. But should they fail in that regard, call recording will make sure it’s recorded for all to know.
It works in reverse as well, providing a clear demonstration of how good the voice quality of a solution can be.
For those looking to improve themselves, call recording can work just as well for their own evaluations. Like a call center manager using call recording for quality assurance, managers and individuals can record their own communications sessions to see where their strengths and weaknesses are, or even use it as educational material for new hires.
These are just a few of the advantages offered by call recording. The potential is incredible, from keeping a complete record of all of one’s calls to ensuring the best quality out of the UC solutions and one’s employees alike.
If you’re not using call recording, maybe it’s time to consider it.
Edited by Braden Becker