Welcome to this week in review, in which we look back at some noteworthy events from the week just passed in the enterprise call recording sector.
First up, U.S. courts want more information about the FBI’s “Going Dark” program, but the FBI doesn’t feel like sharing more information than it already has. What’s known is that the program gives the Bureau more wiretapping capabilities to better cover newer communication methods, specifically Internet-based communication.
Therefore, “Going Dark” is specifically geared toward wiretapping digital communications, including those which are encrypted end-to-end. But the Electronic Frontier Foundation’s attempts to gain more insight into what exactly the FBI wanted to do with “Going Dark” have yielded a ruling from U.S. District Court Judge Richard Seeborg, stating that the Bureau must comply.
Next, Voip-Pal now has a patent pending on its Lawful Intercept technology. The patent application will likely end up being reviewed by officials in the European Union, the U.S. and Canada. Lawful Intercept apparently lets legal agencies perform intercepts both scheduled and live on digital voice telephone conversations.
"Federal law enforcement agencies have expressed frustration in trying to track and record criminal and terrorist internet conversations," said Voip-Pal president Dennis Chang. "Our Lawful Intercept technology would allow government agencies to silently record VoIP communications.”
Lastly, Ifbyphone added a new product to its suite of services called Ifbyphone (News - Alert) Inquire. This new product is meant to simplify call tracking and lead response for small businesses and features a tablet-friendly interface that can be accessed by any browser or iPad. Users can quickly add a new lead source or authorized person quickly and easily via this interface.
“Often, leads are overlooked for hours or even days, which may cause the prospect to lose interest or move on to a competitor,” said Irv Shapiro (News - Alert), CEO at Ifbyphone. “With Inquire, small businesses can start a live conversation with potential leads while they are still online and engaged in the company's products or services.”
That’s all for this week in review. Head over to the Enterprise Call Recording Channel for more news in this sector.