UberConference, FireSpotter Labs' rich visual interface for conference calls, recently received an enterprise-oriented release in the form of UberConference Business. This release comes a little more than a month after the release of UberConference Pro, which is available for $10 per month and obviously sports a number of advanced features over the basic free offering to justify the price.
In fact, UberConference Business boasts all of the same features as Pro — including outbound calling, local numbers, custom hold music and many more upgraded features — but obviously sports a few additional features which will appeal to enterprise users. Specifically, the Business version offers advanced account management features critical for enterprise use.
Put simply, these account management features allow a company's IT administrator to monitor who is using UberConference at any given moment, as well as full control over individual lines. If an employee leaves for an extended period, for example, the administrator can simply suspend that account for as long as is necessary. Best of all, this functionality is available via an easy-to-use Web interface, making it easily accessible.
“We think a lot of SMBs will be doing it, and a lot of large companies as well,” says Craig Walker, CEO of FireSpotter Labs.
Perhaps the most valuable element of UberConference Business is the fact that it features integrated call recording capabilities, making it an all-in-one solution in a number of scenarios. Indeed, call recording has not only revolutionized the call center industry, as it improves efficiency and streamlines employee training, it is an essential tool for practically any mid to large-sized organization. The obvious benefit of call recording is that it makes reviewing calls much easier so that information needed from any given conversation is always on hand.
Lastly, UberConference Business is also being made available in the Google (News - Alert) Apps Marketplace, making it easier than ever for administrators to deploy the service.
Edited by Stefania Viscusi