OAISYS (News - Alert) announced it has finished testing the compatibility between its call recording solutions, Tracer and Talkument, and its voice application platform, BroadSoft (News - Alert) BroadWorks. Now that the testing is complete, the company will begin offering the advanced call recording services to contact centers and hosted communication service providers.
OAISYS, a leader in business voice documentation and contact center solutions, provides easy-to-use, practical and affordable voice documentation compliance and quality monitoring. It offers a range of deployment options and tools for companies to enhance their monitoring solutions, customize evaluations, and analyze all its services.
One of the first products the company released was called, Tracer. It’s a call monitoring service that enables companies to record phone-based interactions to help prevent disputes and transaction verification. To build upon Tracer’s technology, the company developed Talkument, a voice documentation software that provides an Outlook-style interface to store any recordings or telephone conversations.
To keep up with cutting edge technology, the company decided to take the two most popular solutions and pair it up with BroadSoft BroadWorks to deliver real-time communications over their IP networks.
“We are continually focused on providing greater value to our service provider customers hosted communication solutions,” said David Bukovsky, vice president of products at BroadSoft. “By completing interoperability testing with OAISYS Tracer and Talkument, service providers can quickly capitalize on the migration by enterprises from on-premise platforms to a virtual call center infrastructure with an offering that introduces new capabilities that can enhance operational efficiency.”
In an official statement, the company said by implementing BroadWorks, customers would have the option to record all calls to targeted telephones or record on demand. In addition, they can also capture entire conversations, record a call already in progress, and store the call recording data more securely.
“Service providers face increasing competitive pressure to differentiate their service offerings,” said Brian Spencer (News - Alert), president of OAISYS. “OAISYS call recording solutions have wide appeal to customers throughout all vertical markets and business segments. The successful completion of OAISYS’ Tracer and Talkument interoperability testing with BroadWorks platform enables providers to further enhance the value proposition of their cloud-based services by effectively and reliably addressing the growing demand for advanced call recording functionality.”
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Edited by Brooke Neuman