Welcome to another TMCnet week in review, compiling in brief some of the highlights from the week just passed in the enterprise call recording sector.
First, FireSpotter Labs' UberConference received a new enterprise-oriented release in the form of UberConference Business. The Business version of this rich visual conference call interface boasts advanced features such as including outbound calling, local numbers, custom hold music and call recording.
Its primary differentiator, though, is its account management features, which make it easy to monitor UberConference use from a Web-based portal. An IT administrator can then suspend individual accounts as needed.
Next, OAISYS finished testing the compatibility of its call recording solutions Tracer and Talkument with its voice application platform, BroadSoft (News - Alert) BroadWorks. With the completion of this testing, the company can begin offering its call recording services to contact centers and hosted communication service providers.
Said David Bukovsky, vice president of products at BroadSoft, “By completing interoperability testing with OAISYS (News - Alert) Tracer and Talkument, service providers can quickly capitalize on the migration by enterprises from on-premise platforms to a virtual call center infrastructure with an offering that introduces new capabilities that can enhance operational efficiency.”
In other news, Ovum released its “2013 Trends to Watch in Financial Markets Technology” report, in which it states that compliance and risk regulations will likely be the main drivers of technology spending in 2013. The report's author went on to add that a depressed global economy and tougher regulation will lead financial markets to IT solutions as a way to mitigate risks.
Indeed, despite tight technology budgets and low company profits, many financial organizations are still likely to seek risk-control technology to save money in the long run. The report cites regulatory rules like Dodd-Frank in the U.S. as factors in this.
Lastly, CallCopy was positioned in Gartner's (News - Alert) 2012 Contact Center Workforce Optimization Magic Quadrant as a "Niche Player." The company was positioned alongside integrated WFO solutions providers, which deliver sophisticated contact center management solutions to a growing market.
"We are extremely pleased with Gartner's recognition of CallCopy (News - Alert) as a provider of next-generation WFO technology and the business-critical analytics that modern contact centers need to uncover deep insights about their customers, processes and performance," said Ray Bohac, chief information officer at CallCopy.
That's all for this week in review. Check out the Enterprise Call Recording Channel for more news in this sector.