Welcome to this TMCnet week in review, recapping the top stories from the first week of December in the enterprise call recording sector.
First up, some unclear wiretapping laws in Uruguay may lead to dozens of indictments against members of organized crime in the country getting overturned. The issue is in Article 212 of the Uruguayan Penal Code and Article 5 of the Money-Laundering and Terrorist Financing Control and Prevention Act.
While these regulations suggest wiretapping may only occur with a court order and for a limited period of time, there’s no specific time laid out, allowing applications to be extended indefinitely. As such, many lawyers in the country are exploiting this oversight to claim wiretaps used on their clients are improper.
Next, Server Sitters has upgraded its ShoreTel enterprise telephone system, which will enable clients in North America to review recordings of all incoming support calls after the upgrade. The company has already received many positive responses to the upgrade and has decided to offer an additional 10 percent off the ShoreTel (News - Alert) solution until the new year.
"The evolving expansion of services provided to our clients clearly demonstrate our commitment to building platforms that work , and offering more value to our client base with competitive pricing," said Server Sitters spokesman, Adam Gallant. "We are very excited to be working with ShoreTel in the near future."
In other news, CallMiner unveiled EurekaLive, its latest instantaneous performance tracking platform. Developed in association with Santander Consumer USA, EurekaLive allows for automated tracking of in-progress calls, identifying certain language or acoustic properties, such as insulting language or escalation shots.
This allows supervisors and quality analysts to take action while a call is still in progress, defusing a high-risk situation early on. EurekaLive can also recognize sales prospects, while acting like a warning system for time-sensitive material, like service disruptions.
Lastly, the An Cun Yu Lu phone call notary system was launched in China's Zhejiang Province, acting as both a call recording and call notarization system. This allows businesses and individuals in the province to record a call, as well as dial a specific number to store the recording on aliyun.com.
Users can then visit their account online and notarize each recorded call for later use. This system is a joint service of Aliyun, Ancun.com and the Hangzhou Xihu Notarization Office. It is free to use until users decide to notarize a call, in which case the cost is 50 cents per minute.
That's all for this week in review. Be sure to check out the Enterprise Call Recording Channel for more news in this sector.
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