The workforce is becoming more mobile. Most enterprises are focusing on supporting these employees who rely on their mobile devices to stay productive in and out of the office. At the same time, users prefer to purchase their own devices and then access the network from a distance, creating new challenges for enterprise IT.
Likewise, the quality of the interactions between mobile workers and customers still represents the brand. To track and improve upon these communications, companies are implementing enterprise call recording solutions. And, with the advancement in these platforms today, this recording can take place on a mobile phone.
A recent Forrsights Networks And Telecommunications Survey says that 64 percent of firms in North America and Europe are offering more mobile support so that the workforce has the ability to be more productive from their smartphones and tablet computers.
As many as half of the enterprises competing in the market today are expanding on what they already have available to the workforce. Many are especially interested in offering mobile solutions that are totally secure. To ensure enterprise call recording can deliver the intended benefits, these solutions must also fit within this secure structure.
Vendors like 5app are putting together mobile app toolkits that include excellent options for enterprise call recording projects. These toolkits provide a secure and valuable platform that is easily used in the day-to-day business activities. 5app is unique in that its engineers approach development by looking thoroughly around the issues that are inherent with developing mobile apps.
With this approach, they catch roadblocks before they become business inhibiting problems and develop solutions that provide excellent reliability, availability and performance. Furthermore, the solutions, including the enterprise call recording solutions, are available for Windows, Android (News - Alert) and Apple products, ensuring the necessary flexibility to support mobility is readily available. .
Enterprise call recording for the mobile workforce can include direct conferencing and indirect conferencing as well as the ability to recording incoming and outgoing calls. Some cloud-based voice and data recording solutions will assist in staying compliant and protecting the company brand while also empowering individuals.
Taking on an enterprise call recording solution will allow companies to maintain their existing network provider and keeps the voicemail and SMS messaging exactly the same. Most calls can be recorded in real-time and without any degradation of audio quality or audio delay.
Whether the workforce is static or mobile, the benefits afforded with enterprise call recording are measurable and necessary. Thanks to 5app and companies like it, a number of different solutions are available to meet even the most discerning of needs.
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Edited by Brooke Neuman