Welcome to another TMCnet week in review, recapping the tops stories from the past week in the enterprise call recording industry.
First up, TMCnet contributing editor Susan J. Campbell pointed out the value of enterprise call recording among the mobile workforce, starting with the simple fact that the workforce is becoming increasingly mobile.
Of course interactions made between mobile workers and customers still reflect a company's brand.
As such, it would be negligent not to implement a call recording solution to track and improve upon these communications. Fortunately, vendors like 5app have put together mobile app toolkits that include options for enterprise call recording.
Next, Simplifile entered into a partnership with Closer's Choice which allows the latter company's customers to automatically upload and submit land record documents via Simplifile's e-recording software. Closers' Choice customers also benefit from 24/7 Simplifile tech support and access to free training courses.
"Many of our customers are already familiar with Simplifile and are excited about this integration," said Closers' Choice president, Frank Houpt. "We have already had several customers begin sending their documents through the new interface, and they are very happy with it."
In other news, OAISYS and Symmetrics Business Intelligence entered into a product integration, giving public and private organizations a combined solution for optimizing the performance of contact centers. The two companies are combining their Talkument and nVISION solutions.
OAISYS' (News - Alert) Talkument solution gives call centers voice compliance with its Portable Voice Document technology, while recording targeted conversations. Symmetrics nVISION Suite, meanwhile, is a business intelligence platform that offers reporting and analysis essential to the modern contact center. These products combined will be available in on-premise, hosted or hybrid models.
Lastly, TMCnet Web editor Carlos Olivera pointed out the essential nature of call recording in the workplace today. Put simply, a backlog of recorded calls can help training new employees immensely easier and more effective as examples of how and how not to handle certain situations.
Of course, call recording can also be used to improve employee productivity, making it easy for employers to track how much work employees are actually completing during the day, or if improper telephone use is occurring. It can also be invaluable in terms of liability, making it easy to tell which party was right or wrong in the event of a dispute.
That's all for this week in review! Be sure to check out the Enterprise Call Recording Channel for more news in this sector.
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