This week in the enterprise call recording industry was a bit slower than usual due to the holidays, but there were still a handful of noteworthy headlines. Here they are as reported by TMCnet.
First, NetBoss Technologies made available a new product called NetBoss Performance Analytics, which includes such capabilities as key performance indicator measurement, as well as instrumentation and baselines network performance. This solution can be used as a standalone appliance or incorporated with NetBoss XT.
“This performance management addition to the NTI product line continues our focus on our customers’ core business needs," said Jim Odom, president and CEO at NetBoss Technologies. "Protecting revenue using a top down customer approach to operations is the next generation of applications for communication service providers.”
Next, the ProVox Group, the parent organization of CustVox, recently acquired Alliera, a Swiss-based specialist in customer feedback management solutions. This acquisition brings Allivera's Communication Gateway (News - Alert), Survey Platform and Campaign Manager to the ProVox Group product portfolio.
"Having access to the increased reach in our local market that Alliera's market share will provide us, will enable CustVox to reinforce its already strong local reputation," said Federico Cesconi, CEO at CustVox. "Additionally, we can incorporate the entire Alliera product catalogue into our own solutions very easily."
In other news, Natterbox signed a deal with NICE Systems (News - Alert), which will result in the integration of the two companies' products. Specifically, all of Natterbox's solutions will be integrated with the NICE Trading Recording solution, providing customers with landline and mobile call recording accessible from a single location.
This product integration will also enable entities regulated by the Financial Services Authority to comply with the organization's mobile call recording legislation. In all, this will provide customers with greater flexibility with their call recording.
Similarly, CallProof has incorporated its mobile sales activity management/CRM offering with the Twilio (News - Alert) cloud service. This will allow CallProof customers to track, record and route sales calls, as well as make calls at no extra cost.
“Twilio Integration in our software allows a business to buy local telephone numbers and assign them to salespeople," said Robert Hartline, CEO at CallProof. "When a salesperson leaves, the number can be assigned to the new salesperson, resulting in a better customer experience.”
That's all for this week in review. Be sure to check out the Enterprise Call Recording channel for more news in this sector.
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