ASC (News - Alert), a provider of innovative solutions to record, analyze and evaluate movement in communications, has chosen Gitex Technology Week to showcase its VoIP recording solution, EVOip, and quality management system, INSPIRATIONpro.
Both will be shown at the Dubai International Convention and Exhibition Center, Dubai, United Arab Emirates, on October 9-13, 2011, at Germany's national booth.
Over 136,000 industry professionals and more than 3,500 suppliers are expected to participate in the 32nd edition of Gitex Technology Week. These professionals will educate visitors on new products, innovative solutions and consumer trends, find ways to give their business an edge within the market, and discover new contacts and sales channels.
INSPIRATIONpro, ASC's quality management system, enables call center managers to learn about their agents' service level through the analysis and evaluation of recorded call data and screen activities. It also makes improvements to contact center operations, including processes, marketing, sales activities, time of reaction and problem analysis.
EVOip is a software-only solution designed to capture, store, search, play back and archive telephone calls from VoIP networks.
Patrick Salg, director of Sales International at ASC, said in a statement, "We never miss Gitex Technology Week because it provides unparalleled opportunities for networking with some of the most brilliant minds in our field. Our office in Dubai also keeps us in touch with evolving regional needs."
ASC's solutions, EVOip for VoIP recording, and INSPIRATIONpro for quality management offer powerful features for businesses with multiple locations and complex infrastructures. ASC's software solutions are used in contact centers to continuously measure and improve the quality of customer contacts.
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Edited by Braden Becker