Welcome to another enterprise call recording week in review. There were a lot of notable stories from this week in this sector, so let's get to it!
First, a professor at the Warsaw University of Technology, Wojciech Mazurczyk, made an interesting discovery: that messages can be encrypted into VoIP silence using Skype (News - Alert), which continuously sends 70-bit packets when no one is speaking during a call.
What Mazurczyk discovered is that these 70-bit packets can be intercepted and decoded. This means that it is possible to add information to these packets that would be more or less untraceable, considering monitoring and analyzing every second of a Skype call, silence included, is a daunting task.
Next, TMCnet contributing editor Susan J. Campbell pointed out how both information sharing and privacy protection are key elements of healthcare, but that the former element can be a challenge to implementing an enterprise call recording solution. Fortunately, CallCopy is no stranger to privacy concerns in this area.
CallCopy (News - Alert) is focused on providing solutions to its clients even in environments with strict standards, such as healthcare. Indeed, the company's cc: Discover solution is designed to work under such restrictions as those required in healthcare scenarios, including HIPAA, MIPPA and HITECH rules.
In other news, AT&T (News - Alert) introduced its new Call Management API, along with the new Alpha API Program. The Call Management API allows developers to create applications using an individual's number across multiple devices, while the Alpha API Program ensures quicker time-to-market for APIs.
"The AT&T Call Management API signifies a step toward a world where customers' existing mobile numbers are no longer tied to a single device, and is designed to make it easy for developers to add real-time, voice and text communications to web and mobile apps," said AT&T Mobility CMO David Christopher.
SYNETY announced this week that it is expanding its CloudCall Click voice calling service to mobile devices. Specifically, the company has released three free apps — for iPhone (News - Alert), iPad and Android — enabling CloudCall Click users to sync employee personal devices with a company CloudCall account.
"Being able to integrate CloudCall Click with users’ personal devices via free, downloadable apps gives companies an opportunity to continue to capitalize on the existing benefits of the CloudCall Click solution — such as call recording and logging — while fully enabling and supporting flexible working,” said Mark Seemann, CEO of SYNETY.
Lastly, the Foreign Intelligence Surveillance Act, put into place by the Bush administration after 9/11, recently came up for renewal in the U.S. Senate. The act was renewed by a strong majority of 73 senators for and only 23 against.
FISA allows the NSA to conduct warrantless phone tapping as well as extensive examination of electronic communications for calls and e-mails sent to or received from a foreign source. President Obama signed the FISA renewal into law just before the new year, extending it to 2017.