Calabrio (News - Alert), a provider of contact center workforce optimization and analytics software, stated that it has managed to bring down the cost and complexity involved in recording-based applications with the newly announced improvements to its call recording platform.
According to Calabrio, its call recording makes the task of recording, archiving and retrieving all calls more manageable in IP-based networks. Organizations can choose to record all calls within the enterprise, or just for particular groups, departments or contact center teams, while advanced query options and powerful metadata tagging let users find recordings quickly and easily among hundreds of thousands of logged interactions.
The new enhancements were supposedly developed for those who require and prefer value, scale, flexibility and reliability along with options to support fewer infrastructures, manage growth and increase in reliability all for a lower total cost of ownership (TCO).
Brian Humenansky, vice president of development for Calabrio remarked, “Finding a sustainable solution to achieve scalability and reliability has long been a challenge for call recording customers, and yet the bar hasn’t really moved. What other vendors have approached by adding servers and complicated network configurations, Calabrio has attacked through a smarter software and design architecture. Calabrio’s goal is to set the clear standard in the industry by making scalability, reliability and supportability in transaction recording simple and affordable.”
Some of the improvements made to the Calabrio call recording are: throughput tripled for concurrent recordings; signaling enhancements for reliable in case of server failover; core service redundancy and load balancing improved for fault tolerance; and more.
The company stated that the enhancements to Calabrio transaction recording will be incorporated into recording-related applications of its Calabrio ONE suite of applications.
In related news, Calabrio integrated Web 2.0 Speech Analytics into workforce optimization framework and the company became part of Cisco’s SolutionsPlus program.
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Edited by Brooke Neuman