When it comes to legal debt collection, one of the most important tools is call recording. The ability to not only prove that calls were made, but that they were made correctly, is a vital part of the landscape, especially in these heavily litigious times. But call recording systems have a lot more value than just as a protection against legal issues and for the sake of compliance with the Consumer Financial Protection Bureau.
Some of the biggest values in call recording have nothing to do with compliance issues - like organization. Getting organized is an important step in getting any business running to its fullest abilities, and the use of call recordings can help on that front.
Just as with other assets in the organization, call recordings need to be managed to ensure they can are being used when they're needed. By implementing an organizational structure for the management of call recordings helps keep things organized and allows organizational techniques to be used in other parts of the business as well.
In addition, call recordings are also a great way to know exactly what a customer said at any given time. Especially great for complex orders, having a record of a customer's phone call to provide for production staff can be especially valuable. When the order comes down for six of unit X, four of unit R, and 14 of unit 3BA, it's easy to transpose numbers and letters around. But with a call recording, the exact nature of the order is always on hand, just as the customer laid it out, in the customer's own voice.
Despite all these extremely useful features, enterprise call recordings are still most beneficial for the user of ensuring compliance with regulations. There are a wide array of federal regulations to be considered, and call recording systems do well with working with these. Other legal issues to be considered, like the rules of each particular state's court system which sometimes has their own particular rules to throw into the mix, and a host of other issues may need to be considered as well.
CallCopy not only offers compliance with a wide variety of regulations--Sarbanes-Oxley, TSR (News - Alert), TILA and FDCPA and more --but also offers encryption on the recordings at the file level as well as encryption for the network. Blackouts, automatic archiving and monitor access to data are also included, making the CallCopy solution easy to work with and a powerful help against regulators.
Edited by Stefania Viscusi