A few years ago, the role of the business process outsourcing (BPO) industry was very simple as were its goals—streamlining operations, reducing cost and increasing efficiency, but today companies want business insight, innovation, customized solutions and consistent improvement in agent performance.
Rimhub Inc., a provider of outsourced telecom BPO Services, is making an effort to live up to expectations and deliver what companies and customers want. It has decided to enter into a partnership with CallMiner (News - Alert), well known for its cloud-based analytics solution, Eureka.
"Partnering with Rimhub is a logical choice for CallMiner, as often customers in our target market prefer a turnkey outsourced solution,” noted Kristen Mikovich, chief operating officer for CallMiner, and added, "Rimhub excels at creating value for its clients through its host of managed services.”
By offering the Eureka contact analytics solution to its customers, Rimhub extends its value to those who operate on- and offshore call centers and, according to officials, is well aligned with CallMiner's ability to provide cost-effective, seamless solutions that aim to improve contact center efficiency and the bottom-line.
CallMiner’s Eureka, a "best of breed" speech analytics platform, aims to improve contact center and enterprise performance by automating performance management and also helping companies to instantly access and review data from millions of customer and agent interactions.
It also pushes actionable insights directly to the right people at the right time, helping to make informed decisions without any loss of time.
Thus while CallMiner claims to have the ability to provide cost-effective, seamless solutions that aim to improve sales effectiveness, managing risk, driving positive customer experience, and for monitoring compliance, Rimhub apparently excels at creating value for its clients through its host of managed services that have been specifically designed to enhance customer experience, drive growth and reduce operating costs.
Hence, through this partnership, Rimhub clients benefit from instantly identifying sales opportunities, up-sell and cross-sell opportunities, and customer retention issues," commented Srinath Narayan, CEO and president, at Rimhub.
Thus the combined scalable technology of the Rimhub-CallMiner alliance seems to be suitable for large enterprise customers and even small contact centers across a wide spectrum of industry.
Rimhub, Inc., a global managed services provider, announced the launch of its new Turnkey Mobile App product, specifically designed for VoIP service providers. The new product is designed for VoIP service providers who utilize platforms such as BroadSoft (News - Alert), Metaswitch, and Avaya; and seek to improve and increase customer access to accounts via a mobile device. Rimhub is the first to offer a customizable mobility solution for VoIP service providers.
Edited by Carlos Olivera