Cloud computing and mobile devices have recently begun changing the way we live, along with the technological revolutions of always-available information and communication. But there are other technological developments brewing that you might now be aware of, like the call recording and voice dictation revolution.
There was a time when call recording was a limited affair of marginal use. Calls were hard to record, hard to access and use, and certainly difficult to transcribe. Those days are gone, and the revolution in call recording is starting to come into view.
“New services that enable consumers and small businesses to record telephone calls, store them to the cloud and then read transcripts or carry out key-word searches of the audio database, are potentially revolutionizing the way we treat the spoken word,” reported the BBC earlier this week.
Now recording calls is easy. All you have to do is press “4” during a Google (News - Alert) Voice call to record the conversation, or you can employ a calling plugin such as Amolto, Callnote or PrettyMay with Skype. Use a service such as Calltrunk or CallRec.me to record cell phone calls. Anyone can record a call these days.
But that’s only a small part of the revolution. The bigger component is the analysis of call recording.
The technology is finally making call recordings useful. Consumer technology, such as Calltrunk, can record calls and show how often keywords appear in a conversation, and can put them on a timeline. Conversations can be stored, accesses and analyzed easily. Services such as CallCopy’s (News - Alert) call recording solution also bring priority-based archiving, synchronized screen capture, advanced search functionality, triggers and, crucial for business, PCI (News - Alert) and privacy compliance.
However, there’s still much to be figured out as the power of call recording starts to be unlocked by the new technology.
“The informed consent and, sometimes, the explicit consent of the individual or individuals concerned, will typically be required [when recording calls],” said Anthony Lee in the BBC article, a data protection and privacy expert at law firm Bircham Dyson Bell. “It will be interesting to see the practice which emerges here.”
Which is why, especially for business, it is as important to choose the right call recording solution like, CallCopy’s call recording and analysis, which not only bring the latest in technology, but it can also handle the legal issues that must be observed.
“The regulations in the area of consumer protection are always changing and complex, so one of our focuses remains on providing solutions to enterprises which help them remain compliant with these regulations,” Erik Snider told the BBC, director of communications for call recording provider NICE Systems (News - Alert).
While the next revolution may be coming, smart businesses are already leveraging it today.