Fixed Mobile Convergence

Roamware (News - Alert), Inc., a premier provider of roaming and mobile financial services solutions, has launched its Roaming Quality Monitoring suite. CSL, Hong Kong's premier mobile operator has already deployed the solution.

Roaming managers, through this solution are provided with detailed performance analyses that holistically capture all critical KPIs needed to actively track roaming and international voice and SMS service delivery quality.

A comprehensive and innovative set of solutions, Roamware's RQM suite provides operators with complete roaming revenue assurance with a 360-degree view of all roaming activities.

Roaming and international voice and SMS are important services that CSL's roaming subscribers use to stay in touch across boundaries, so ensuring top notch service quality is a critical business KPI for us. 

In a press release, George Lam, general manager of Wholesale and International Services at CSL Limited, said, “Roamware's RQM suite has helped CSL to proactively monitor such service delivery, watch the GRQ KPIs, detect malicious activity and fraud, enhance overall roaming and international voice and SMS service quality for our subscribers, and improve revenue assurance for CSL.”

“We are happy to partner with Roamware to enrich our infrastructure in order to continue delivering world-class services to our customers,” he added. 

“Operators realize that voice and SMS are not just a service but a way of life for mobile users, especially for high-value international roaming subscribers who use it as a convenient communication channel across boundaries. There is consequently a strong need for solutions that actively keep track of voice and SMS service quality and ensure that operators are able to leverage their full revenue potential,” said Dr. John Jiang, EVP, CTO and co-founder of Roamware.

In related news, Roamware Inc. has been picked as a recipient for the Top 50 startup in the 2011 TiE50 Awards.

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