Fixed Mobile Convergence

An NTT (News - Alert) DATA Company and U.S.-based IT services firm, Keane Inc recently announced that it has received a business partner accreditation from HP for HP Exstream. The company is an existing HP alliance business partner and made the announcement of at the 2011 HP Exstream Americas User Conference in Orlando, Fla. A customer communications management software solution, the HP Exstream accreditation offers a single platform for creating and deploying more effective customer communications.

Financial service, life and health insurance companies, providers and hospitals as well as government agencies will now be able to bring their correspondence generation process in-house by using the HP Exstream solution. By doing so, they will be better equipped to develop highly targeted, consumer directed communications. HP Exstream will also bring down the total cost of ownership and assist companies and organizations to attract, retain and grow their customer base through a flexible distribution model.

In a release, Adam Nelson, part of global client management and delivery at Keane, said that "Keane (News - Alert) aims to create the robust interaction needed between insurance companies, healthcare providers, and employers to craft correspondence that is meaningful and relevant to subscribers -- the patients. In the area of correspondence generation, information accuracy and customer satisfaction are important member touchpoints and serve as an important point of differentiation for health insurance companies. With financial service firms, customer service is highly correlated with attraction and retention; clearly presented information that provides a rich visual experience can be one of many drivers to higher satisfaction scores."

With this accreditation, clients will now be even more confident that Keane's business understanding and technology capabilities have been validated and its client's customers will have a greater chance of receiving a higher quality of service.

Gregg Rabenold, worldwide partner enablement and operations manager at HP said that "HP Exstream brings a business approach to communications for customers that have high expectations regarding the delivery of content. With Keane's accreditation, they can help their customers use HP Exstream to reduce document development and production costs, create critical communications faster and deliver clearer, more relevant communications."

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