Remote technical services provider PlumChoice reportedly
has introduced what it calls the first turnkey service for value-added resellers delivering services to small businesses.
The company said that it has leveraged the new capabilities of Intel (News
) Remote PC Assist Technology, a feature introduced – as TMCnet has reported
– in Intel Corporation
’s third generation of vPro Technology, to introduce the turnkey service.
Intel Remote PC Assist Technology helps users request remote technical assistance from a service provider in case they encounter a problem with the PC, even when the OS, network software, or applications are not functioning.
With the new service, VARs are capable of offering their small business customers remote Premium Technical Services and also turn on the service to new customers within days, according to company officials.
PlumChoice claimed that it’s the first remote Premium Technical Support services provider to create a VAR program that uses Intel vPro technology.
The new VARs’ services extend PlumChoice’s SAFElink platform and its suite of offerings to take full advantage of the out-of-band capabilities of Intel vPro technology, according to company officials. Officials said that the services provide immediate service even if the computer is not working due to failed operating system or hard drive.
PlumChoice has extended the scope of PC problems that can be addressed for small businesses with remote access using Intel’s vPro technology, said Fred King, Vice president of sales and marketing at PlumChoice.
“Taking advantage of Intel vPro technology will enable PlumChoice to extend their services by increasing the ability to resolve issues around difficult software issues—virus cleanup activities or corrupted data on a hard-drive,” said David Tuhy, general manager at Intel.
PlumChoice is expected to introduce the new service to all North American Intel VARs during the first quarter of 2009, and has planned expansion to its International VARs later in the year.
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Michael Dinan is a contributing editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To read more of Michael's articles, please visit his columnist page.
Edited by Michael Dinan