Fixed Mobile Convergence

Aeroprise and BMC Software have come together to provide customers with a new mobile version of the BMC Remedy IT Service Management solution that is easy to buy, deploy and use on BlackBerry (News - Alert) smartphones from Research In Motion (RIM).

 

The solution aims to increase the productivity of the customers, and reduce the cost and risk associated with managing large, highly complex IT environments. The BMC Remedy ITSM helps companies quickly respond to critical issues, and deliver greater levels of customer satisfaction. In addition, the solution provides companies with increased IT support staff productivity and improved Service Level Agreements compliance.

 

The benefits of the solution are evident by the comments of Carolyn Hollingsworth, IT director at Lennox International saying, “We were searching for a mobility solution that provided the same service and support capabilities in the field as are available in the office. By mobilizing BMC Remedy, Aeroprise (News - Alert) and BMC has helped them to respond quicker and solve cases much faster. These capabilities have improved uptime and customer service.”

 

Elaborating on the new launch Jim Grant, BMC’s senior vice president for corporate strategy and development said that the solution allows users to remotely track service-level performance, monitor system availability and approve change requests using their BlackBerry smartphones.

 

“Instant alerts are triggered as critical issues are submitted by IT technicians, greatly improving response times and allowing for remote updates to trouble tickets and asset records,” said Grant.

 

“IT executives have been asking for an end-to-end commitment to their mobility success, and this is it. IT executives understand the value of mobility and know that the best solutions are market-tested, deeply integrated with their backend systems, secure and cost-effective,” said Dan Turchin (News - Alert), chief executive officer of Aeroprise.

 

“Looking at the market right now, the partnership between Aeroprise, BMC and RIM is unique in its ability to meet this customer demand for mobile ITSM,” Turchin concluded.