Fixed Mobile Convergence

Amdocs, a provider of customer experience systems, has announced that T-Mobile UK has selected Amdocs (News - Alert) for a four-year managed services agreement. This agreement dictates that Amdocs will manage the ongoing development, maintenance and support of T-Mobile UK’s billing, customer care and ordering systems for the operators 16.7 million subscribers.

Amdocs is also set to modernize T-Mobile (News - Alert) UK’s ordering system. As part of one of the largest telecommunications companies in the world, T-Mobile UK has a high standard by which it must operate and interact with its clients. Amdocs is slated to ensure that high standard is met and kept over time.

"By partnering with Amdocs we can continue to deliver great customer service, knowing that we have strong expertise in place to strategically support and further develop our billing and ordering applications," said T-Mobile UK's IT Director Dirk Rohweder, in a statement. "This is a significant milestone towards a new approach to working with strategic IT suppliers and moving to a highly efficient managed services model in the customer relationship management domain."

T-Mobile UK is part of Deutsche Telekom (News - Alert) AG, which operates subsidiaries and affiliates companies that service more than 125 million mobile customers throughout the world.

A longstanding customer of Amdocs, T-Mobile UK has a successful history of services and product development with the company, including the Amdocs Enterprise Product Catalog to reduce product configuration efforts and costs.

Amdocs has strengthened its focus in the market as of late and is making a number of announcements as to its current successes. A Netherlands service provider, KPN, recently announced that it has deployed Amdocs Operations Support Systems to fulfill its broadband services.

Earlier this week, Elisa (News - Alert) Corporation announced they had signed an agreement with Amdocs for the provision of managed services and billing consolidation. This move is expected to streamline operations for the provider of wireless, wireline, broadband Internet and cable TV services in Finland.

In May, MetroPCS elected to deploy Amdocs customer experience systems which will allow the provider to deliver an optimal customer experience that is designed to be personalized, participatory and timely across any service, location and device.

In an economy that is focused on cutbacks and layoffs, the satisfaction of the customer must be kept in mind. Amdocs’ continued success in the market demonstrates that a number of providers are making it a priority to ensure their customer-facing operations are of the highest quality.