Fixed Mobile Convergence

Wouldn’t it be nice if your company’s BlackBerry (News - Alert) users didn’t have to come to you for every little equipment malfunction or more serious problem? What if these even the least tech-savvy employee could solve his or her own problems -- like resetting a password or fixing e-mail lags -- all by themselves?

 

If it sounds too good to be true, it’s time to plug into BoxTone’s (News - Alert) upcoming TMCnet Webinar on Sept. 30. Brian Reed, vice president of products at BoxTone, which makes mobile user management products, will discuss new on-device applications and self-service Web portals that give users what they need to resolve their own issues quickly and bypass IT. At BoxTone, Reed helped launch a whole new category of enterprise software now known as “Mobile User Management,” which made measuring (and improving) actual end-user experiences a reality.

 

If you are a help-desk technician, mobility manager or BlackBerry BES administrator, you’ll find this approach is better for customers and saves money. More than 70 percent of companies are already using employee self-service for managing travel, expenses and HR tasks.

 

It’s about time to start using the ‘self-service’ methodology, with new on-device apps, to get ahead of the curve.

 

Webinar attendees will walk away with guidelines how to integrate BlackBerry user self service into a holistic mobile support strategy.