Fixed Mobile Convergence

Global Wireless Solutions Inc., also known as GWS, has released the latest version of its wireless coverage application, TroubleSpots, designed for all BlackBerry (News - Alert) devices.

This latest release enables BlackBerry users to report, in real time, when they experience areas of no wireless network coverage, dropped calls, failed call attempts or failed data service. The information immediately alerts GWS to problems. Then, that information can be passed on to mobile operators, enabling them to optimize performance of voice and data networks used by millions of mobile customers worldwide.

TroubleSpots application was initially released for iPhone (News - Alert) users, now BlackBerry users will be able to reap the same benefits as iPhone users to submit the same incident report via the only third-party mobile application commercially available for consumers to help identify potential weaknesses in their networks.

“As mobile devices and services become more critical for everyday use by consumers and businesses alike, the frustration of dropped calls and difficulty accessing the Internet from wireless devices continues to mount,' said Paul Carter, president of GWS.

Carter pointed out that with the latest version of TroubleSpots for BlackBerry users, they are now able to gather even more critical network performance data directly from potentially tens of millions of BlackBerry users across all wireless networks, which will provide valuable information to help mobile network operators continue making improvements on how their networks perform.

The company has released the TroubleSpots for BlackBerry for devices that have OS 4.5 or higher. The application will work on any mobile network, as long as the BlackBerry user has a data plan from their carrier and enables location-based services.

TroubleSpots for BlackBerry will be available for free in April 2010, and will be available for download from mytroublespots.com, gwsolutions.com and other sites to be announced, said the company officials.

Global Wireless Solutions, Inc., headquartered in Dulles, Va., is a provider of data collection, performance monitoring, benchmarking and network planning solutions for the wireless industry.
 

Jyothi Shanbhag is a contributing editor for TMCnet. To read more of Jyothi's articles, please visit her columnist page.

Edited by Patrick Barnard