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RIM's New MVS 5 Leverages Cisco Unified Communications Manager to Push Desk Phone Functionality to BlackBerries

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RIM's New MVS 5 Leverages Cisco Unified Communications Manager to Push Desk Phone Functionality to BlackBerries
April 26, 2010
By Patrick Barnard, Group Managing Editor, TMCnet


Research In Motion has announced the BlackBerry Mobile Voice System 5 (MVS 5) with voice over WiFi calling. The software is certified interoperable with Cisco Unified Communications (News - Alert)Manager as a means to push desk phone functionality out to BlackBerry mobile devices - only in this case you can do it over WiFi and thus significantly reduce company communications costs. Dial-by-extension, transfer calls, launch ad-hoc conference calls, hunt groups - this application lets BlackBerry users perform just about any function that they can do on their corporate desk phone over a WiFi (News - Alert)connection -- in addition to, of course, 3G cellular.

The application is ideal for facilitating single number reach -- meaning employees can have a single number that rings at both their desk phone and BlackBerry (News - Alert), either simultaneously or in tandem with the 'find me' feature.

Because calls are still routed through the corporate PBX, organizations can still record calls and meet compliance mandates while at the same time saving significantly on long-distance and international roaming charges.

'BlackBerry Mobile Voice System 5 effectively provides a wireless extension of the corporate phone system to allow voice over WiFi calling at work, public hotspots and home,' said Alan Panezic (News - Alert), VP, platform product management, Research In Motion, in a release. 'It presents a great opportunity for companies to enhance the productivity of employees who are often away from their desks or working from home, such as workers in construction, hospitality, sales and professional services. This latest release enables businesses to better leverage their investment in the corporate phone system, adapt to the growing demand by employees for more flexible work arrangements, improve workforce productivity and save costs on long-distance and international roaming charges.'

The integrated solution, due for release later this year, will be supported by both RIM and Cisco. Other key features include WiFi network access controls to set which WiFi networks employees can access; network preference settings with the option of prioritizing the use of Wi-Fi or cellular for making phone calls; authentication to help ensure that only authorized BlackBerry smartphones have access to the corporate phone system; and incoming call filtering based on allowed and blocked caller lists.

'BlackBerry Mobile Voice System and Cisco Unified Communications Manager provide and extend Cisco's IP telephony features to BlackBerry smartphone users at companies of any size,' said Laurent Philonenko, vice president and general manager, unified communications business unit at Cisco. 'With an integrated Cisco Unified Wireless Network, our customers will be able to have highly secure voice over Wi-Fi experiences and high quality phone calls with their BlackBerry smartphones while roaming across the wireless network.'

In addition RIM has added a new interoperability platform to BlackBerry MVS 5 to enable telecommunications companies to offer the solution as part of their corporate phone system offerings.

RIM reports that it is working with leading vendors to make BlackBerry MVS compatible with a range of PBX (News - Alert)systems.

In related news RIM today introduced two new smartphones - the BlackBerry Bold 9650, for CDMA customers 'who want to stay connected, productive and entertained,' and the BlackBerry Pearl 3G, 'the smallest BlackBerry smartphone yet.'

Patrick Barnard is a senior Web editor for TMCnet, covering call and contact center technologies. He also compiles and regularly contributes to TMCnet e-Newsletters in the areas of robotics, IT, M2M, OCS and customer interaction solutions. To read more of Patrick's articles, please visit his columnist page.

Edited by Patrick Barnard

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