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A predictive dialer is defined as a computer-based dialing system that has the ability to quickly make multiple outbound calls, pulling from a database of phone numbers that connect to a variety of communication and telephone lines. This robust offering uses statistical algorithms to greatly cut the amount of time agents spend waiting between conversations, while almost completely eliminating the chance of someone answering when no agent is available to speak to them.

If there's one thing I've learned from writing about everything related to contact centers for the last year and a half, it's that they can be extremely costly to run and consistently manage. To cut costs, many companies are beginning to launch contact centers in the cloud that are run by agents working outside of the office from multiple locations including their homes. A crucial element to any cloud-based center is a predictive dialer that can contact a large group of people and free agents to complete other business-related tasks.

IPscape, a provider of hosted contact center solutions, has recently revealed Telstra Global has selected its solutions to launch a virtual contact center service that comes complete with a predictive dialer free from complexity.

In the highly competitive business world, it is essential that your company stands out from the pack. This is possible by using next-generation technology, allowing your organization to easily meet new demands from customers as well as let all of these solutions grow alongside your company.

Customer communications - the idea of answering thousands of calls each month and delivering a quality experience each and every time is enough to send any call center manager into early retirement. Likewise, the manual task of dialing the right number to connect a call in the outbound call center hurts profit potential by driving up unnecessary costs. In the free call center, the predictive dialer delivers measureable results.

iBoostBiz, a pre-loaded online marketing and prospecting System for MLM, network marketing and direct sales companies, has just introduced a time-saving dialing add-on-feature with predictive capabilities, iCallBlazer.