TMCnews Featured Article

Florida-based Kunnect is helping hosted call centers improve SIP connectivity, security and reliability by powering a free call center solution that is helping organizations keep their competitive edge both now and in the future.

Remaining in-the-know about all of the latest and greatest offerings the hosted call center space has to offer, Kunnect’s outbound capabilities are allowing these centers to see multiple benefits, helping businesses continue to enhance their footprint.

With cloud-based predictive dialing capabilities that support fully automated outbound right party contact in order to continuously keep in touch with customers, the free call center solution offers both predictive dialing and preview dialing modes, in addition to advanced dialing algorithms that are combined with real-time information to better leverage outbound activity.

 With the ability to eliminate around 90 percent of answering machines, busy signals, faxes and operator intercepts which could all negatively affect productivity, this solution powers robust scripting that enables agents to be armed with the most up-to-date and accurate information. This allows them to stay in line with proven process and customize their approach to each individual which will ultimately drive sales.

 Some of the other advantages of this predictive dialer solution include post call actions such as printing of invoices or lead sheets; delivering transfer leads to closers or kicking off three way calls with third party verifications (TPV); advanced campaign management full with crucial information that is available for agents to utilize to customize their approach, and full adherence to FTC (News - Alert) Compliance requirements.

The hosted call center solution offered by Kunnect can easily contact approximately 25 contacts per hour.

Powering both a free version of its software, as well as a more robust solution for only $110 per agent, Kunnect allows any call center to improve its bottom line without a huge price tag attached. When compared to competition in the space including Angel, Five 9 and Contactual (News - Alert), it is easy to see why Kunnect’s solutions can easily outweigh opposition that is coming from all directions.

Moreover, if you are stuck and need an answer to a dialer-related question fast, don’t worry because Kunnect offers customer support in three distinct ways. First, the free call center provider allows users to contact their live technical support line from 9 a.m. EST to 9 p.m. EST, with over 90 percent of customer calls being resolved within five minutes. And hey, if the problem arises after-hours, customers can still get in touch with live operators that work outside regular hours. Email support is also always answered in the timeliest of manners.

If you haven’t already implemented this dialer into your call center operations, do so now.