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TelOnline (News - Alert), a telecommunications solutions company, has recently implemented a customized solution that seamlessly integrates an IP-PBX and customer relationship management (CRM) for Aida Direct hosted call centers. The offering enables both small and medium-sized business to gain access to a cutting-edge telephone system while being free from having to invest in costly telephone equipment.

With this virtual office phone system in place, geographical flexibility can now be achieved due to the fact that employees can work across different regions and countries while improving call quality.

“TelOnline was able to provide a solution that was easy to customize to meet our changing needs. We also get the professional support we need whenever we want. ” said Stefanny Florez Valenzuela, data manager, Aida Direct, in a statement.AIDA Direct is a hybrid marketing agency specializing in demand generation and customer acquisition programs for midsize to blue chip clients throughout South America.

Back in May, Altai Technologies (News - Alert), a carrier-grade super Wi-Fi equipment supplier, inked a partnership with TelOnline to offer a wireless broadband solution in the United States, Latin America and the Caribbean suitable for every business, SOHO and enterprise.

Internet connectivity is vital to hosted call centers and in line with this partnership, the company will provide a wide array of Wi-Fi solutions that will offer end-users a range of rich, real-time broadband services including mobile calling, long distance calling, messaging, Web browsing, and interactive multimedia communications.

In related news in the hosted call center space, TMCnet reported that Line Systems (News - Alert), a full-service, integrated communications provider, debuted its hosted call center solution that will offer businesses of all sizes enterprise-class call center technology at small business prices. To read the full report, click here.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

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