A predictive dialer is defined as a computer-based dialing system that has the ability to quickly make multiple outbound calls, pulling from a database of phone numbers that connect to a variety of communication and telephone lines. This robust offering uses statistical algorithms to greatly cut the amount of time agents spend waiting between conversations, while almost completely eliminating the chance of someone answering when no agent is available to speak to them.
Although there are many predictive dialer providers currently out there, Kunnect powers a free predictive dialer that efficiently delivers outbound right party contact to ensure all sized companies continue to measure up to increasing demands from customers and remain on the same page. With both predictive and preview dialing functionalities available, organizations can see much more flexibility when attempting to service multiple requests at any given time.
Some of other features of this offering include:
•Campaign management, management information and agent analytics tools to optimize performance;
• Screens out over 90 percent of answering machines, busy signals, faxes and operator intercepts;
• Adheres to FTC (News - Alert) Compliance mandates that fully align with the Telemarketing Sales Rule.
Predictive dialers are free from complexity and can be leveraged in the automotive space to promote a sale, introduce a newly debuted car to the public or even remind customers about upcoming appointments. In the collections vertical, this dialer will help companies to receive their money owed in a much shorter period of time.
Additionally, within healthcare this dialer can be implemented to gather volunteers and connect them to each other so that planning who will available at what times and days is simple. Appointment reminders can also be delivered, ensuring that even the most forgetful person arrives at the respective office on the correct day and time. Political groups can also utilize a free predictive dialer to deliver registration reminders, offer absentee ballot information, send out invitations, and allow each voter to hear candidates’ views on important topics.
Still not convinced a predictive dialer can be used to meet your individual needs? Teams, real estate agencies, religious affiliates, utility firms, insurance and mortgage companies have all been known to utilize this next-generation technology to spread the word about important events, get in touch with both current and prospective customers, and expand their footprint dramatically.
If you are looking for the ideal way to drive down costs that usually arise when setting up and managing a call center, then turn to Kunnect who will be responsible for all of the hardware, hosting and bandwidth costs that are required when beginning to use this cost-effective, cloud-based solution.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.
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Edited by Rich Steeves