Cyara, a pioneer of next-generation solutions for simulating, testing and monitoring interactive voice response and contact center systems, has recently introduced the latest version of its contact center testing suite. Free from complexity, these offerings have been developed to raise productivity which is similar to what a predictive dialer does.
The newly released, Cyara Solutions (News - Alert) Suite, version 4.1, includes key performance, usability and reporting enhancements. Featuring step-by-step, real-time validation of test case creation, the revamped version makes it even easier and faster to build test cases.
“Cyara offers a highly collaborative approach to IVR and contact center testing that helps expedite implementation times and drive cost savings for enterprises that handle large volumes of customer interaction,” said Daniel Hong, lead analyst of Customer Experience and Interaction at Ovum (News - Alert), in a press release. “The performance and usability enhancements in this new release are excellent additions to Cyara’s solution suite and will resonate well with enterprises.”
Customers, when leveraging this latest release, gain additional control over their testing, monitoring and simulation of contact center infrastructure and applications including IVRs, IP telephony, SIP deployments, PBXs, reporting, routing, call recording, desktop and CTI (News - Alert).
Version 4.1 also supports dynamic, data-driven test cases and increases testing automation and flexibility. Further, users are able to take advantage of Cyara supplied services or develop their own custom services to retrieve data from external sources such as databases and Web services for testing purposes.
“We’ve further enhanced, automated testing based on continuous customer feedback,” added Alok Kulkarni (News - Alert), CEO of Cyara. “Our customers are committed to staying ahead of potential points of failure and rectifying them before customer experience is impacted. Cyara Solution Suite 4.1 reinforces our commitment to deliver a cost-effective, time saving suite of automated solutions customers themselves can use to ensure they deliver intended customer experience,” says Kulkarni.
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Edited by Jamie Epstein